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Frequently asked questions

How quickly can I receive a production quote?

We aim to respond to production inquiries within 24 hours and provide a tailored quotation within that timeframe when we have the necessary details. Orders requiring specialized sourcing may take longer to quote.

Simply tell us what you want to manufacture, your approximate quantity, any specifications or reference images available and target landed pricing you have in mind.

No technical specifications or tech pack? That's fine. We'll help you determine what's needed to move forward.

What payment methods and currencies do you accept?

We accept payments in Canadian dollars (CAD) and US dollars (USD) through domestic and international bank transfers, including EFT and wire transfers using SWIFT where applicable.

Payments are generally structured around agreed production milestones, with a deposit typically ranging from 30–50% once the sample and production details are approved and the remaining balance after pre-shipment inspection approval.

We establish payment schedules before production begins for transparency and predictability.

Do you ship to the United States as well as Canada?

Yes. Based in Toronto, we serve brands, businesses and institutions across Canada and the United States. We also ship to Europe and other destinations on request, drawing on our experience supplying European markets.

We coordinate international freight, customs clearance where required and delivery to your designated warehouse, distribution centre, or third-party logistics (3PL) provider.

Delivery to Canada and the United States on a Delivered Duty Paid (DDP) basis is available.

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Email NorthStar Traders

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